A lot of managers get promoted to their positions based on their hard skills. In fact, hardly any of the best managers get the requisite training when it comes to handling employees. And in particular, the difficult employees. You see, one of the greatest challenges that managers face today is handling a difficult staff.
And you may not succeed at controlling them at all. Luckily, you have all the chances to manipulate their environment to ensure you have encouraged them to improve their performance. If you are facing a rough time handling your difficult employees, you are lucky you are reading this article; make sure you exhaust the guidelines that are indicated and you will never find yourself in a rough encounter with your subordinates.
To begin with; you need to make sure that you are documenting all your records. If issues attract the attention of the legal frameworks and they are not documented, they are as if they never happened. If you see that it is unbearable to deal with the employee and you are contemplating of terminating him or her, it is good to put things on paper.
You wouldn’t like the situation where you get frustrated by your subordinate, and you are weighing the option of terminating him or her; there are increased likelihoods that you are going to get challenged in a labor court, and you might lose the case. In fact, you might end up paying for the damages.
You also need to document every training and coaching that you occasion. Training that you offer on regular are considered coaching. You are doing this to ensure that you help the difficult improve their performance.
You see, if you want to build a termination case, you will have to show the efforts that you contributed to ensuring that your staff improved the levels that you wanted. Ensure that you document all that you had to do to ensure you do not lose it all.
You should avoid wordings such as attitude. When dealing with a difficult staff, you need not use such a word as it is not specific and is too subjective.
You need to be keen on their specific behaviors and qualities of work. You may choose to delegate a special task to such a person and careful monitor the reaction, such as the murmuring and changes in their facial expressions. Be sure to seek explanation immediately while ensuring that you have evidence.
It is also important that you learn to be objective as much as possible. Mention their specific behaviors that are inconsistent with the standing code of conduct.
You need to document such behaviors as they are going to be studied by the panel that is constituted to handle such cases. And more importantly, ensure that all their goals and objectives are measurable and specific, and in writing for accountability reasons.